10 ITIL Processes

ITIL alwasy talks about service, and it has 10 processes defined. It calssifed these 10 processes into Service Support User Facing & Service Delivery Customer Facing.

Services Support User Facing Processes:

1. Incident Management
2. Problem Management
3. Change Management
4. Release Management
5. Configuration Management

Service Delivery Customer Facing Processes:

1. Capacity Management
2. Availability Management
3. Service Level Management
4. Financial Management for IT Services
5. IT service continuity management